HTRI technical support is available to all members. However, each individual is required to have a unique account. If you do not have an account yet, please create one on our website: https://www.htri.net/users/sign_up.
Submit an Inquiry
When you submit your inquiry, please include your corporate signature:
- your title
- work address including country
- full corporate identification information for our records
This is required each and every time you contact HTRI Technical Support.
Having an existing account and providing this information will ensure you will receive the fastest response.
The format below serves as an example of the information required.
John Doe
Senior Project Engineer
+1.979.690.5050 (Direct) | [email protected]
Heat Transfer Research, Inc.
P.O. Box 1390 | Navasota, TX 77868 USA
www.htri.net | +1.979.690.5050
If your inquiry concerns a particular case, be sure to send the following:
- A saved .htri input file (not a PDF or Excel spreadsheet of the output)
- The specific HTRI software program name(s) and version number(s) you are using (Example: Xist, Version 9.1)
Response Time
HTRI strives to respond to all inquiries within 3 business days following receipt. If any exception is necessary (e.g., due to complex analysis that may require additional time), we will send an interim notice stating the expected date of our response.
Closing Ticket
We will send a closing email once we believe we have resolved the inquiry. If you have further questions and/or concerns, please respond to our closing email and we will try to address any open issues as best as we are able.
HTRI members are welcome to provide feedback on how our HTRI technical staff as performed by emailing [email protected]
More Resources
Browse FAQs, TechTips, Software Documentation and more.
Downloads and Updates
Ensure you are running the most up-to-date version
Design Manual/ Research Reports/ Others
HTRI's calculation methods and underlying basis for those methods
TechTips
Tips and tricks for better exchanger design
FAQs – Installation and Security
Frequently asked questions about installing and licensing HTRI software
Training & Conferences
See the schedule of training events
Known Issues
The latest information about issues related to released versions of HTRI software
Meet Support Group
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Technical Support & SalesLocation: Japan
Ashley Simmons
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Peter Joosten
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Matthew Berger
Senior Project Engineer, Engineering ServicesLocation: USA
Shayne Stevenson
Engineer, Technical SupportLocation: USA