Support | HTRI

Welcome to HTRI
Technical Support

HTRI’s global Technical Support team helps members use our software, interpret HTRI reports and software methods, and troubleshoot installation. A valuable benefit of membership, our technical support is provided by qualified and experienced personnel backed by the entire technical staff.

Need more than just a helping hand from our Technical Support team?  Validation and detailed design reviews are available for members and non-members via contract. Please see Proprietary Contracts for more information.

Using HTRI Software

Downloads and Updates


Ensure you are running the most up-to-date version

FAQs – Installation and Security


Frequently asked questions about installing and licensing HTRI software

Installation Guides


Guide you through the installation and licensing of HTRI Software

Technical Support


Contact our global Technical Support team

Change List


List of changes and new features

Learning More

TechTips


Tips and tricks for better exchanger design

Known Issues


The latest information about issues related to released versions of HTRI software

Design Manual


Contains HTRI’s calculation methods

Research Reports


The underlying basis of HTRI’s methods

Webinars


HTRI training on your schedule

Training & Conferences


See the schedule of training events