Support
Welcome to HTRI
Technical Support
HTRI’s global Technical Support team helps members use our software, interpret HTRI reports and software methods, and troubleshoot installation. A valuable benefit of membership, our technical support is provided by qualified and experienced personnel backed by the entire technical staff.
Need more than just a helping hand from our Technical Support team? Validation and detailed design reviews are available for members and non-members via contract. Please see Proprietary Contracts for more information.
Using HTRI Software
Downloads and Updates
Ensure you are running the most up-to-date version
FAQs – Installation and Security
Frequently asked questions about installing and licensing HTRI software
Installation Guides
Guide you through the installation and licensing of HTRI Software
Technical Support
Contact our global Technical Support team
Change List
List of changes and new features
Learning More
TechTips
Tips and tricks for better exchanger design
Known Issues
The latest information about issues related to released versions of HTRI software
Design Manual
Contains HTRI’s calculation methods
Research Reports
The underlying basis of HTRI’s methods
Webinars / Tutorials
HTRI training on your schedule
Training & Conferences
See the schedule of training events